TrustLegalClaim.com is committed to providing a high standard of service. If you are unhappy with any aspect of our service, please follow our complaints procedure below.
You can submit a complaint by:
Please include your full name, contact details, and a clear description of your complaint.
We will acknowledge your complaint within 5 business days of receipt.
We will investigate your complaint thoroughly and aim to provide a full response within 8 weeks. If we require more time, we will write to explain the reason for the delay.
Our final response will set out our findings and any steps we propose to take. If you are not satisfied with our response, you may have the right to escalate your complaint.
If you remain dissatisfied after receiving our final response, or if 8 weeks have elapsed without a final response, you may refer your complaint to the Financial Ombudsman Service (FOS):